Kintail - Master Bagpipe & Kilt Maker

Privacy Policy

Your Personal Data and Security
As you trust us with your personal data, we will honour that trust. We won’t sell or pass on any personal information you provide. We send very few marketing emails, and you can easily opt out of these.
Sharp & Sharp (Bagpipe Makers) Ltd complies with European principles of data protection:

·         fairly and lawfully processed;
·         processed for limited purposes;
·         adequate, relevant and not excessive;
·         accurate;
·         not kept longer than necessary;
·         processed in accordance with the data subject's rights;
·         secure;
·         not transferred to countries without adequate protection.

Information Collection and Use
Sharp & Sharp (Bagpipe Makers) Ltd are the owners of the information collected on this web site. We will not sell, share, or rent this information to others.

Registration
In order to use some facilities on this website, a user must first complete a registration process. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Order
We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information may be stored and used for the use of customer service representatives providing users with the service they require.

Cookies
A cookie is a piece of data stored on the user's computer containing information about the user. Cookies are used throughout our sites for enhancement of the user experience. Some parts of our site may not work without cookies turned on, other parts will function as normal.

Log Files
We use IP addresses to analyse trends, administer the site, track users' movement, and gather broad demographic information for aggregate use.
We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This web site contains links to other sites. Please be aware that Sharp & Sharp (Bagpipe Makers) Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Sharp & Sharp (Bagpipe Makers) Ltd web sites.

Tell A Friend
If a user elects to use our referral services for informing a friend about our site, we ask them for the friend's name and email address. Sharp & Sharp (Bagpipe Makers) Ltd will automatically send the friend a one-time email inviting them to visit the site. Sharp & Sharp (Bagpipe Makers) Ltd stores this information for the sole purpose of sending this one-time email.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line by our practices as well as UK and European law.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that we store personally identifiable information on are kept in a secure environment, in a locked and alarmed area.

Supplementation of Information
In order for this website to properly fulfil its obligation to our customers, it may be necessary for us to supplement the information we receive with information from 3rd party sources. For example, as a routine or extraordinary check during order processing, we may use their name and address to request a credit report.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. But we will do only occasionally, as necessary.

Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordance with the privacy policy and data protection laws of the UK and EU.

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